Product Description»
Renowned writer, journalist, blogger, and graphic designer Sudhir Kumar E S, pen name Sudhir Neerattupuram, is set to launch his latest book, "Beyond Satisfaction: Understanding and Exceeding Customer Expectations," on November 14, 2024. Available on Amazon in eBook, paperback, and hardcover formats, this insightful publication aims to empower businesses to meet and surpass customer expectations in an increasingly competitive market.
In "Beyond Satisfaction," Sudhir Kumar delves deep
into the concept of customer expectations—defining them as the ideas and
standards customers hold regarding products, services, and brands. With practical
insights and research-backed strategies, the book explores how businesses can
not only meet these expectations but also create memorable experiences that
foster loyalty and drive growth.
Customer expectations play a pivotal role in determining the
success of any business. Sudhir's comprehensive guide addresses essential
topics, including:
- · The definition and types of customer expectations.
- · Scholarly articles and research on understanding customer service expectations.
- · Strategic marketing approaches that can enhance customer satisfaction.
- · Real-world tips for exceeding customer expectations and ensuring business growth.
As we navigate a rapidly evolving market landscape,
understanding customer expectations has never been more critical. Sudhir’s
expertise in journalism and design, combined with his passion for enhancing
customer experience, makes "Beyond Satisfaction" a must-read for
entrepreneurs, marketers, and anyone looking to elevate their customer
engagement strategies.
The book will be available for purchase on Amazon starting
November 14, 2024, and is expected to become a valuable resource for
individuals and organizations dedicated to improving their customer experience.
Stay connected and ready for the release by following Sudhir
Neerattupuram on social media and using the hashtags #CustomerExperience,
#CustomerSatisfaction, #BusinessGrowth, #MarketingStrategies, and
#BookRecommendation.
For additional information, interview requests, or review copies, please contact Sudhir Kumar E S at sample07@protonmail.com
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About Sudhir Kumar E S:**
Sudhir Kumar E S, known by his pen name Sudhir
Neerattupuram, is an acclaimed writer and graphic designer from India. His
diverse body of work includes articles, blogs, and books focusing on customer
experience, business strategies, and personal development.
#CustomerExperience, #CustomerSatisfaction, #BusinessGrowth, #MarketingStrategies, #BookRecommendation, #BookRelease
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